• (601) 666 0893
  • Transv 55b # 115a - 06

Privacy Notice Regarding the Processing of Personal Data

Our priority is to protect the information you share with us. Therefore, it is important to inform you that the Personal Data that you provide us through this channel will be treated in accordance with Law 1581 of 2012 and the purposes that INVERSIONES FLOR DE LOTO COLOMBIA SAS legally constituted, has designated a party responsible for the processing of personal data, details of which can be viewed at our link Personal Data Processing Policy.

Personal data requested through this channel will be processed for the following purposes:

  • Order and payment processing: Collection and use of personal data to manage product purchases, process payments, issue invoices, and coordinate shipments.
  • Atención al cliente y soporte técnico: Use of contact details to address inquiries, handle complaints and requests, provide technical support, and ensure a satisfactory user experience.
  • Sending of promotions and commercial communications: Use of data to send information about discounts, offers, product launches, and news, always with the option to unsubscribe.
  • Personalized advertising: Analysis of user behavior in the online store to provide recommendations and advertisements tailored to their interests and preferences.
  • Navigation optimization: Data collection via cookies and similar tools to improve site functionality, streamline the shopping experience, and analyze usage statistics.

This data will be subject to measures ensuring its security, confidentiality, and integrity. As the data subject, you may at any time exercise your rights to access, update, and rectify the data, as well as to revoke authorizations granted for purposes related to the relationship established with the Data Controller, by contacting the Personal Data Protection Officer through the following channels:

  • Physical mail to the address: Carrera 37A # 25-52, Bogotá
  • Correspondence via email: protecciondedatos@lugonza.com
  • Telephone contact: 3204882774 – 0612686887

Before your arrival, please review our

House Rules

Maximum capacity: House: 12 guests – Apartment: 4 guests.

Minors: If you are arriving with minors, you must present a document that verifies parental relationship, custody, or legal authorization.

Keys: In case of loss, a fee of 150,000 COP will apply. Please avoid leaving the keys inserted on the inside of the door.

Noise: Please avoid loud or disruptive noise between 11:00 p.m. and 9:00 a.m.

Parties and visitors: Parties, loud music, and events are not allowed. Daytime visitors must be notified and authorized in advance by the host or manager. Overnight visitors will incur an additional 150,000 COP per person.

Smoking and substances: Smoking, drinking alcohol, and consuming psychoactive substances are not permitted inside the house. Smoking is allowed outdoors using the designated containers for cigarette waste. Failure to comply may result in penalties or additional charges.

Order and cleanliness: Please leave the house in good condition. If the property is returned excessively dirty, an additional 200,000 COP cleaning fee will apply.

Security: We are not responsible for theft or loss of personal belongings.

Property damage: Any damage caused during your stay will be charged based on the actual value of the affected item.

No sex workers allowed: This may result in government sanctions.

Right of admission: We reserve the right of admission and stay to ensure the well-being of all guests.

If you have any questions, feel free to contact me. Thank you for your understanding, and enjoy your stay!